Eliminate backlog, reduce response times to minutes, and achieve 95%+ CSAT with dedicated, pre-vetted support pods operating 24/7 from our Gurugram delivery center.
Average First Response Time across live chat and instant channels.
Customer expectations have never been higher. When users face issues, delays lead straight to negative reviews and churn. WorkOS provides a dedicated pod of rigorously trained, fluent agents who master your product documentation, troubleshooting manuals, and brand tone within days.
Instant responses inside Intercom, Crisp, Drift, or custom web chat widgets.
Structured triage separating billing queries from complex technical bugs.
Seamless 3-shift coverage ensuring zero gaps across US, European, and Asian hours.
Daily monitoring of First Contact Resolution (FCR) and Net Promoter Scores (NPS).
Our agents are certified across the world's leading CRM and support platforms:
We ingest your product FAQs, SOPs, refund rules, and brand voice guidelines.
Mock ticket handling with QA leads ensuring 100% accuracy before touching live users.
Live deployment under supervision of a dedicated WorkOS operations lead.
Weekly performance reviews, macro refinements, and continuous QA scorecards.
Fill in your ticket volume and staffing requirements. Receive an operational proposal within 2 hours.